Shipping & Refund Policy

Our Shipping & Return or Refund Policy was last updated 1 March 2024

Thank you for shopping at bakaala.com.

This document sets out the shipping & Return policy that applies to customers that make a purchase at
bakaala.com. If you have any questions, please contact our customer service team on +917 012 183 283 or support@bakaala.com.

Delivery Costs & Area 

We offer the following shipping price options - The price will be automatically select based on order value at
checkout. 

Order Processing Time
All orders placed before 10 AM Sunday to Saturday are processed and dispatched the same day, all
orders placed after will be dispatched the next day. All orders placed during the weekend or on
a public holiday will be sent from our warehouse on the next business day.

Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order.
We are sorry but we do not ship to P.O. boxes.

International Orders & Outside of delivery zone

At present we deliver only in Manjeshwar Taluk ( Between Kunjathoor and Kumbale selected area ). We dont deliver outside of the mentioned loaction. 

Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email or WhatsApp message with tracking
information. You will be able to track your package on our website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase - please read our return & refund
policy for detailed information about our processes.
Use our professional legal policy generator

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to BAKAALA Online Grocery

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to bakaala.com, accessible from https://bakaala.com

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order within 7 days without giving any reason for doing so.

The deadline for canceling an Order is 7 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By sending us an email:

We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The goods were purchased in the last 7 days
The goods are in the original packaging
The following goods cannot be returned: Veg & Fruits, Milk Products, Body & Facial Creams and innerwears etc. due to hygenic and expiry. 
The supply of goods is made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:

 

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: +91-7975478474