Delivery & Return
Free delivery available on 1000s of products over ৳10,000. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
Bakaala offers ideal shipping methods for any requirement. Be it low priced through Standard Parcel Post, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
|
Standard delivery Get it in 2-3 working days |
|
|---|---|
|
Orders over ৳10,000: All day delivery. Order anytime: |
FREE* |
|
Orders under standard items : All day delivery. Order anytime: |
৳60 |
|
Next day delivery Get it next day, 7 days a week |
|
|---|---|
|
All day delivery. Order by 9pm. |
৳120 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
|
Standard delivery Get it in 2 working days |
|
|---|---|
|
All day Delivery from 7am - 8pm. Order anytime: |
Conditional |
|
Next day delivery it next day on weekdays |
|
|---|---|
|
All day delivery from 7am - 8pm. Order by 7pm: |
Conditional |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 3 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
We understand you’re eager to receive your order, and we’re here to help!
Here’s How to Check Your Order Status:
Track Your Package – Click the tracking link in your shipping confirmation email or log into your account to check real-time updates.
Carrier Delays – Sometimes, carriers experience delays due to high volume or weather.
Estimated Delivery Date – Your original confirmation email included an estimated delivery window. If it has passed, let us know!
If Your Order is Still Not Delivered:
Wait 1-2 extra days – Occasionally, packages show up shortly after the expected date.
Check for Delivery Attempts – The carrier may have left a notice if a signature was required.
Contact Us – If it’s been more than 3 days past the expected date, reply to this email or call us at +8801 01805122949, and we’ll investigate further.
We apologize for any inconvenience and appreciate your patience. Rest assured, we’ll do everything we can to locate your package!
Need Immediate Help?
📧 Email: sales@bakaala.com
📞 Call: +880 01805122949
Bakaala Customer Support
Our warehouse does not process or ship orders on public holidays—this may delay dispatch if your order is placed around a holiday.
Carrier services may also suspend operations on major public holidays, which could affect delivery times.
What to Expect:
✅ Orders placed before or after holidays will be processed as usual.
⚠️ Orders placed on or near a public holiday may experience a 1-2 business day delay in shipping.
📦 Once shipped, check your tracking link for real-time updates (some carriers may deliver on select holidays).
Thank you for your interest in our products! Here’s how you can check if we deliver to your location in Bangladesh:
How to Confirm Delivery to Your Postcode:
Enter Your Postcode at Checkout – Simply add items to your cart, proceed to checkout, and enter your postcode to see real-time delivery availability and shipping fees.
Coverage Areas – We currently deliver to most urban and semi-urban areas in Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. Some remote locations may have limited service.
Need Help? – If you’re unsure, reply with your full address or postcode, and our team will verify delivery options for you.
Next-Day Delivery Availability:
✅ Available in Major Cities:
We offer next-day delivery in Dhaka, Chattogram, and selected urban areas for eligible orders placed before [cut-off time, e.g., 12 PM].
❌ Not Available Nationwide:
Due to logistics limitations, next-day delivery is currently not available outside our major service areas.
Conditions for Next-Day Delivery:
✔ Order must be placed before 7pm on a business day.
✔ Applies only to in-stock items (pre-orders or custom products excluded).
✔ Delivery address must be within our next-day service zones (check at checkout).
How to Check Next-Day Delivery for Your Order:
Add items to your cart and proceed to checkout.
Enter your delivery address – the system will automatically show next-day delivery if available.
Alternative Options:
Standard Delivery: 1-2 business days (Dhaka/Chattogram)
Outside Service Areas: 2-3 business days (varies by location)
