Privacy Policy for bakaala.com

Last Updated: July 14, 2025

At bakaala.com, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our website and services. By using bakaala.com, you agree to the terms outlined in this policy.

1. Introduction

bakaala.com is a fast-growing e-commerce platform based in Bangladesh, dedicated to providing a seamless and secure online shopping experience. We value your trust and are committed to handling your personal information responsibly, in compliance with applicable laws, including the laws of Bangladesh and, where relevant, international regulations such as the General Data Protection Regulation (GDPR).

This Privacy Policy applies to all visitors, users, and customers of bakaala.com. It is designed to be transparent and easy to understand, ensuring you know how your data is managed and what rights you have.

2. Information We Collect

We collect various types of personal information to provide and improve our services, including:

• Personal Details: Name, address, email address, phone number, and other contact information provided during account creation, checkout, or customer support interactions.
• Payment Information: Credit card details, debit card details, or other payment methods used for transactions.
• Account Information: Username, password, and other details if you create an account with us.
• Browsing and Usage Data: Information about your visits to our website, including IP address, browser type, device information, pages viewed, and time spent on the site.
• Transaction Data: Details of your orders, including products purchased, quantities, and transaction history.
• Communication Data: Information from your interactions with our customer support team or through marketing communications.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, or other tracking technologies to enhance your browsing experience (see Section 7 for details).

We may also collect information from third parties, such as social media platforms, if you choose to connect your accounts or share information with us.

3. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing and Fulfillment: To process your purchases, manage your orders, and deliver products to you.
• Service Improvement: To analyze browsing and usage data to enhance our website, personalize your shopping experience, and improve our offerings.
• Marketing and Communication: With your explicit consent, to send you promotional offers, newsletters, and updates about our products and services.
• Legal Compliance: To comply with applicable laws, regulations, or legal requests from authorities.
• Security and Fraud Prevention: To protect our website, detect and prevent fraud, and ensure the security of our services.

We will not use your personal information for purposes not described in this Privacy Policy without obtaining your explicit consent.

4. Sharing Your Information

We may share your personal information with the following parties under strict conditions:

• Third-Party Service Providers: We work with trusted companies that assist us in operating our business, such as payment processors, shipping companies, and IT service providers. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Business Partners: With your consent, we may share your information with partners for joint marketing campaigns or promotions.
• Legal Authorities: We may disclose your information if required by law, court order, or government agency to comply with legal obligations or protect our rights.
• Business Transitions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with safeguards to ensure continued protection.

We do not sell your personal information to third parties for their own marketing purposes.

5. Data Security

We take the security of your personal information seriously and have implemented robust technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:

• Encryption: Sensitive data, such as payment information, is encrypted during transmission and storage.
• Secure Storage: Data is stored on secure servers, primarily located within Bangladesh, in compliance with data localization requirements.
• Access Controls: Only authorized personnel have access to your personal information, and they are trained to handle it securely.
• Regular Audits: We conduct regular security audits and monitoring to detect and prevent data breaches.

In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities promptly, as required by law.

6. Your Rights

As a user of bakaala.com, you have the following rights regarding your personal information:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your personal data, subject to legal requirements.
• Right to Restriction: You can request that we restrict the processing of your data in certain circumstances.
• Right to Object: You can object to the processing of your data for marketing purposes or other legitimate interests.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 10. We will respond to your request promptly and in accordance with applicable laws.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences, track browsing behavior, and analyze website performance. These technologies may collect data such as your IP address, browser type, and pages visited.

You can manage your cookie preferences through your browser settings or by using the opt-out options provided on our website. For more details, please refer to our Cookie Policy.

8. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Bangladesh, such as when we use international third-party service providers for functions like payment processing or cloud storage. In such cases, we ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally recognized mechanisms, to protect your data.

In compliance with Bangladesh’s draft Data Protection Act, we prioritize storing your data within Bangladesh whenever possible. However, certain operational requirements may necessitate international data transfers.

9. Data of Minors

Our services are not intended for children under the age of 18. If we become aware that we have collected personal information from a child under 18 without verifiable parental consent, we will take immediate steps to remove that information from our systems.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

• 📞 Phone: +880 01805122949
  📧 Email: sales@bakaala.com
• Address: bakaala.com Headquarters, Dhaka, Bangladesh

You can also reach us through the contact page on our website: www.bakaala.com/contact.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of significant changes by posting the updated policy on our website and, where required, by sending you an email notification. We encourage you to review this policy periodically to stay informed.

12. Compliance with Laws

This Privacy Policy is designed to comply with the laws of Bangladesh, including the draft Data Protection Act (DPA), once enacted. If you are located in the European Union or other jurisdictions with specific data protection laws, we also comply with applicable regulations, such as the GDPR, to ensure your data is handled responsibly.

Table: Summary of Key Privacy Policy Components